Frequently Asked Questions — Stvie Maison
Quick Answer: Choose a brush set that matches the steps you actually do most days, whether that's foundation, powder, blush, or eyeshadow. Start with versatile essentials, then add specialty brushes only when your routine calls for them.
Think about your usual look first. If you keep things simple, a compact set with face and eye basics is plenty. If you enjoy layering or blending, look for a set that includes several eye brushes. Beginners may prefer fewer, multi-purpose brushes, while experienced users may want more precision.
Store Support: If you're unsure which Stvie Maison brush set suits you, our team is happy to help you choose.
Quick Answer: Apply your skincare to clean skin, then glide the roller gently upward and outward across your face, using the larger head for cheeks and forehead and the smaller head for delicate areas. Use it in your morning or evening routine for a soothing, cooling massage.
For a refreshing boost, chill the roller in the refrigerator for a few minutes first, then roll with light pressure for 2 to 5 minutes. Use the smaller head around the eyes and nose, and avoid broken or irritated skin. Rolling after serum or moisturizer can help products feel more comfortable to apply.
Store Support: If you are unsure how to begin, the Stvie Maison team is always happy to offer personalized guidance.
Quick Answer: Your estimated delivery time and available shipping destinations appear at checkout once you enter your address, so you will know what to expect before you pay.
Delivery time has two parts: the time it takes us to prepare your order, and the time the carrier needs to bring it to you. Transit time depends on your location and the shipping method you choose. If your address is outside our delivery area, checkout will tell you before you place your order. Once your package ships, you will receive an update by email, and we cover tracking in the next question.
Store Support: If you have a deadline or are unsure whether we deliver to your area, please contact the Stvie Maison team and we will gladly help.
Quick Answer: Once your order ships, you will receive a shipping confirmation email with a tracking number and link, so you can follow your package from dispatch to delivery.
Start by checking the inbox of the email address you used at checkout, and look in your spam or promotions folder if you don't see it. Click the tracking link, or paste the number into the carrier's website, to see live updates. Tracking may take a little while to show movement after the label is created, so please check back within 24 to 48 hours.
Store Support: If you haven't received tracking details or your package status looks unclear, our Stvie Maison team is happy to help you at any time.
Quick Answer: If your brush set or facial roller isn't the right fit, you can request a return within the window in Stvie Maison's return policy. Eligible items are refunded to your original payment method.
Because beauty tools are personal-care items, please keep them unused, clean, and in their original packaging. Contact us with your order number and a short note about what didn't work, and we'll guide you through each step. Once we receive and inspect your return, we'll process your refund and let you know.
Store Support: Our team is happy to confirm the exact return window and eligibility for your order, so please reach out anytime.
Quick Answer: Wash your brushes regularly with a gentle cleanser and lukewarm water, wipe your facial roller clean after each use, and let both dry fully. If you need help, our support team is happy to assist you.
Wash brushes weekly, pointing the bristles downward so water stays out of the handle, then reshape them and let them dry flat. After each use, wipe the roller heads with a soft, damp cloth, dry them gently, and store the roller in a cool, clean place. Avoid soaking either tool, because water can weaken glue and damage the roller.
Store Support: If you have questions about caring for your tools or your order, please contact the Stvie Maison support team through our website, and we will gladly help you.